Voice Operations Engineer

Engineer - Job Listing.png

Voice Operations Engineer

New York, New York

July 17th 2019




  • L3 Voice Operations engineer will be responsible for supporting global voice infrastructure, including Incident, problem, and change management.

  • Level 3 troubleshooting, analysis, and remediation. Support L1 and L2 teams for incident escalations.

  • Communicate with business units during projects and incidents.

  • Operational acceptance of new deployments and create technical documentation for as built environment.

  • Tracking work activity in Service Now ticketing system.

  • Participate in Vendor management and governance process.



  • BT Netrix Trading systems and private wire infrastructure including hoot and holler networks

  • Avaya Meeting Exchange/Bridgetalk, Avaya Secure Access Link

  • NICE Voice Recording

  • Proteus and Splunk Cisco Unified Call Manager (CUCM) 10.x including IP-endpoints

  • Extensive knowledge of voice, packetized voice and related protocols (SIP, H.323, ISDN)

  • Session management and call routing

  • Experience working with enterprise base voice and data


Desired Skills:

  • Avaya Communication Manager 5.x and higher

  • Avaya Media Gateways - G700, G350, G450

  • Avaya System Administrator

  • SIP, H.323, ISDN

  • Avaya One X Communicator

  • Service Now, Avaya System and Session Manager

  • Avaya ATM/MCC cabinets

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Job ID: A2434