Voice Operations Engineer
New York, New York
July 17th 2019
L3 Voice Operations engineer will be responsible for supporting global voice infrastructure, including Incident, problem, and change management.
Level 3 troubleshooting, analysis, and remediation. Support L1 and L2 teams for incident escalations.
Communicate with business units during projects and incidents.
Operational acceptance of new deployments and create technical documentation for as built environment.
Tracking work activity in Service Now ticketing system.
Participate in Vendor management and governance process.
BT Netrix Trading systems and private wire infrastructure including hoot and holler networks
Avaya Meeting Exchange/Bridgetalk, Avaya Secure Access Link
NICE Voice Recording
Proteus and Splunk Cisco Unified Call Manager (CUCM) 10.x including IP-endpoints
Extensive knowledge of voice, packetized voice and related protocols (SIP, H.323, ISDN)
Session management and call routing
Experience working with enterprise base voice and data
Avaya Communication Manager 5.x and higher
Avaya Media Gateways - G700, G350, G450
Avaya System Administrator
SIP, H.323, ISDN
Avaya One X Communicator
Service Now, Avaya System and Session Manager
Avaya ATM/MCC cabinets
Job ID: A2434