Command Center Operator - Tivoli TWS
New York, New York
April 22nd 2019
Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
Perform level 1 and level 2 support and resolution for all batch abends.
Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Data center Management when necessary.
Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.
Track and document all outages and incidents which adversely impact the environment
Must have 5+ years administration experience with Tivoli Workload Scheduler functions to configure, maintain, and troubleshoot a Tivoli Workload Scheduler 8.6/9.3.
Experience with event-based scheduling.
Experience supporting a TWS End-to-End scheduling environment
Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)
Ability to work with a diverse group of people of different skills, backgrounds, departments and management levels.
Candidate must have experience in Mainframe batch environment; knowledge of support operations, best practices and processes.
The employee follows guidelines, checklist and instructions as documented in the service catalog.
Monitor infrastructure using various mainframe/3270 GUI tools.
Have strong familiarity with JES commands on Mainframe 3270 interface.
Extremely strong attention to detail.
Ability to create and improve technical procedural documentation.
Strong communications and soft skills.
Must be willing to work night shift *
Justification: Command Center Operations is a mission-critical role for Mainframe Operations and must be fully staffed at all times, 24x7x365.
Job ID: A2321