Command Center Operator - Tivoli TWS

Command Center Operator - Job Listing.png

Command Center Operator - Tivoli TWS

New York, New York

April 22nd 2019



Role Description:

  • Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.

  • Perform level 1 and level 2 support and resolution for all batch abends.

  • Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate vendors and Data center Management when necessary.

  • Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.

  • Track and document all outages and incidents which adversely impact the environment



  • Must have 5+ years administration experience with Tivoli Workload Scheduler functions to configure, maintain, and troubleshoot a Tivoli Workload Scheduler 8.6/9.3.

  • Experience with event-based scheduling.

  • Experience supporting a TWS End-to-End scheduling environment

  • Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers)

  • Ability to work with a diverse group of people of different skills, backgrounds, departments and management levels.

  • Candidate must have experience in Mainframe batch environment; knowledge of support operations, best practices and processes.

  • The employee follows guidelines, checklist and instructions as documented in the service catalog.

  • Monitor infrastructure using various mainframe/3270 GUI tools.

  • Have strong familiarity with JES commands on Mainframe 3270 interface.

  • Extremely strong attention to detail.

  • Ability to create and improve technical procedural documentation.

  • Strong communications and soft skills.

  • Must be willing to work night shift *

    • Justification: Command Center Operations is a mission-critical role for Mainframe Operations and must be fully staffed at all times, 24x7x365.

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Job ID: A2321