December 18th 2018
Responsible for the management and delivery of complex and multifaceted projects; from definition to delivery and completion, using prior knowledge and experience.
To undertake full project management responsibilities for multiple solutions and services projects, including complex, US wide projects with multiple workstreams both internal to Hitachi and potentially external. Providing effective project leadership to both the MS staff, partners, suppliers and all project resources. Ensure the project is a success for all parties of the project(s) and that the agreed Hitachi profit objectives are met or exceeded whilst maintaining an exemplary level of customer satisfaction.
Establish and agree the Project Management Plan for each assigned project, in line with client standards and practices
During the proposal phase, proactively review all expressed customer requirements and integrate these into the single project plan, ensuring that the project definition and plan are complete with reference to the deliverables, completion criteria, key dates, milestones, effort and cost
Ensure that a full risk assessment is undertaken, a risk register is created and the risks are actively managed throughout delivery. Develop and manage contingency plans as required
Drive the project execution process to achieve the defined scope and deliverables to the dates and milestones set and agreed in the plan and contract. Control out-of-scope requests and initiate corrective action either to bring back into scope or to negotiate contract extension or change control
Operate tight controls to monitor and report on progress, specifically recording all costs and effort expended on the project
Report progress to both the customer and client line management, ensuring a sound, comprehensive status is reported and all issues, risks and exposure are highlighted in a timely and effective manner
Provide team leadership to all project participants, and ensure that a sense of common purpose is developed, and effective relationships exist between all parties
Overall, ensure that all completion milestones are achieved, obtaining customer sign-off and acceptance certification.
Manage or participate in any post project reviews, and feedback lessons learned as part of process improvement
Ensure that the brand value is enhanced through maintaining high customer satisfaction throughout the project and, where customer policy allows, that the customer can be referenced for the service delivered
Ensure all projects are appropriately resourced and that resources are assigned within Changepoint for time management purposes. Ensure budgeted and planned hours are maintained accurately and project time, expense and invoice approvals are dealt with in a timely manner. Folders need to be retained according to published standards to satisfy audits
Identify opportunities for improving project processes and develop the project management office best practice, whether internal or external, and initiate actions using the appropriate improvement processes or methodologies.
Ensure quality and best practice are met by maintaining and developing with a high standard of professionalism at all times and ensuring high customer satisfaction.
Continually develop personal skills and experience
Maintain up to date knowledge of all core client Data Systems products and services
Take advantage of all types of available education material to broaden skills and develop agreed areas of specialisation
Develop knowledge of industry best practises for specific solution areas
Success of associated project work- ability to plan, manage risk and assess complex situations and deliver projects on time within budget and too expectations
Compliance with time and expense reporting guidelines
Willingness of Program Managers and Hitachi Sales personnel to include the Project Manager in future projects
Usage and development of published Hitachi service delivery methodology’s, tools, and systems
Billable and Utilisation percentage as a function of time-reporting
Compliance with skills-development plan
Minimum 8 years of project management experience within technology or enterprise environments
Experience with the full Microsoft Suite, including Excel, Word and Powerpoint. knowledge of Project Management Tools is beneficial and experience with Sharepoint is required
Demonstrated ability to complete tasks within a project from inception through delivery and completion
A willingness to work a flexible schedule and to travel
Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent education or experience
Excellent stakeholder management - highly articulate, excellent communication skills and able to build relationships with key stakeholders
Proven track record of working well independently, or as part of a team and leading teams that include HDS personnel such as Sales, Pre-Sales, CS&S, the wider One Hitachi and customer resources.
Eager to learn and develop technical skills as well as learn professional behaviours
The ability to detect possible causes of conflict or customer dissatisfaction early in the cycle and the ability to take decisive action to resolve them
Knowledge of industry best practices for specific solution areas
Industry recognised Project Management certification
Agile, Scrum, or Sprint based methodology is preferred
Jira tool familiarity would be a plus.
Project Management Institute PMP preferred
Job ID: A2241